Cincy Backdrop Company LLC ("Company," "we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or book our event backdrop and décor rental services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information You Provide to Us

• Name, email address, phone number, and mailing/billing address
• Event details (date, time, venue/location, guest count, setup preferences)
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Messages, inquiries, or communications sent through our contact forms, email, phone, or social media

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on our site, and referring website
• Cookies and similar tracking technologies (see Section 4)

We use the information we collect to:

• Respond to inquiries and provide quotes
• Process bookings, deposits, and payments
• Coordinate event setup, delivery, and pickup logistics
• Send booking confirmations, invoices, and event-related communications
• Improve our website, services, and customer experience
• Send promotional or marketing communications (only with your consent, where required)
• Comply with legal obligations and enforce our Terms & Conditions

We do not sell your personal information. We may share information with:

• Service providers who assist with payment processing, scheduling, website hosting, or email communication, solely for the purpose of performing services on our behalf
• Venues or event coordinators, only as necessary to facilitate setup logistics for your booked event
• Legal authorities, if required by law, subpoena, or to protect the rights, property, or safety of the Company or others

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve site functionality

You can adjust your browser settings to refuse cookies; however, some parts of our website may not function properly as a result.

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including for record-keeping, accounting, and legal compliance purposes, unless a longer retention period is required by law.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly

To make a request, please contact us using the information in Section 10.

Our website may contain links to third-party websites (such as social media platforms or payment processors). We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Cincy Backdrop Company LLC | (513) 226-6720 | rmetzner@cincybackdrop.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.